Legal

Privacy policy

What data Nard Online collects, why, who it goes to and how to have it deleted.

Last updated: 24 October 2026

Nard Online (“the Game”) is operated by Pixhelm (“we”, “us”). This policy explains what we collect when you play, why, and the choices you have. You can play as a guest with minimal data, or sign in to sync your progress.

Pixhelm LTD is the data controller, a company registered in England and Wales under company number 17389527, registered office Suite 11114, 5 Brayford Square, London, United Kingdom, E1 0SG.

01Information we collect

  • Account data. Your email if you register with one; if you sign in with Google, Apple, HUAWEI ID or VK ID, a stable account identifier and, where you allow it, your name, avatar and email.

  • Profile & gameplay. Nickname, avatar, statistics, match history, level, missions, achievements, cosmetics and leaderboard ranking.

  • Online play. Room and match data, and the text chat and emotes you send at the table.

  • Purchases. Product, transaction ID and store. Never your card details.

  • Device & technical. Device type, operating system, app version, language, approximate region (from IP), push token, and crash/diagnostic logs.

02How we use it

  • To run matches, matchmaking, private rooms, spectating, reconnection and leaderboards.

  • To save your progress and sync it across devices when you are signed in.

  • To deliver purchases and rewards, and to keep play and the in-game economy fair.

  • To send notifications you can turn off, and to fix bugs and improve the Game.

03Voice & text chat

Voice chat is real-time only. We do not record or store voice audio. Text chat and emotes may be kept briefly to run the service and review reports. You can mute anyone, or yourself, and block or report players at any time.

04Who we share data with

  • Sign-in providers (Google, Apple, Huawei, VK), only to authenticate you.

  • Stores and payment providers (Apple, Google, Huawei, Samsung, RuStore, and Paddle on the web) to process and verify purchases.

  • Ads. Optional rewarded ads and interstitial ads are served through the Appodeal SDK (and Petal Ads in the HUAWEI AppGallery version), which may process device advertising identifiers. Personalised ads are shown only with your consent.

  • Firebase (Google) for crash reports, analytics and push notifications, and infrastructure providers hosting our servers, under contract.

  • Authorities where required by law.

We do not sell your personal data.

05Your rights & choices

  • Export a copy of your data in the app's account settings.

  • Delete your account and data in the app, or by email. See account deletion.

  • Spectating. Other players can watch your online matches (board, score, name and avatar, never your chat or voice). You can turn this off in Settings.

  • Fair play. We record IP addresses and a device identifier for up to 90 days, used only to detect cheating, multiple accounts and abuse.

  • Under the GDPR and similar laws you may request access, correction, restriction or objection, and complain to a supervisory authority (in the UK, the ICO at ico.org.uk).

We keep personal data only as long as needed to provide the Game, then delete or anonymise it.

06Children

Accounts and online voice and chat are intended for players who meet the minimum age in their region. We do not knowingly collect data from children below that age without appropriate consent.

07Contact

Questions about privacy? Email support@pixhelm.com, or write to Pixhelm LTD, Suite 11114, 5 Brayford Square, London, United Kingdom, E1 0SG.