Refund policy

01Who processes your payment

On the web (nardonline.com/play), purchases are processed by Paddle.com Market Ltd as our authorised reseller and Merchant of Record; Paddle's Buyer Terms also apply. In the mobile apps, purchases are processed by the Apple App Store, Google Play, HUAWEI AppGallery, Samsung Galaxy Store or RuStore under their respective terms.

02Virtual currency & digital content

Coins are digital content supplied immediately and credited to your account as soon as your payment is confirmed. Coins have no monetary value, are non-transferable and can never be exchanged for or withdrawn as real money. Because coins are delivered instantly and used within the game, purchases are generally final once the coins have been credited.

03Your statutory right of withdrawal (EU / UK)

If you are a consumer in the EU, the UK or another region with a statutory cooling-off period, you normally have 14 days to withdraw from a purchase of digital content. By buying coins you expressly request immediate delivery and acknowledge that you lose this right of withdrawal once the coins have been credited. Where the law does not allow this waiver, your statutory rights are unaffected.

04When we will refund

Regardless of the above, we will review and, where appropriate, refund a purchase in cases such as:

• duplicate or accidental charges for the same order;

• non-delivery: you were charged but the coins were not credited;

• unauthorised transactions you did not make;

• where a refund is required by applicable consumer-protection law.

Approved refunds are returned to your original payment method, normally within 5 to 10 business days, via Paddle (web) or the relevant app store (mobile). Coins from a refunded purchase are removed from your account.

05How to request a refund

Email support@pixhelm.com (or use the address on your Paddle receipt) with your order or transaction ID and a short description. For web purchases you can also request a refund directly from the receipt Paddle emailed you. We aim to respond within a few business days. Mobile purchases can also be refunded through the store you bought from.

06Cancellations

Coin packs and Remove Ads are one-time purchases, and the Season Pass is a fixed 30-day pass that does not renew, so there is nothing recurring to cancel.

07Contact

Questions about this policy? Email support@pixhelm.com, or write to Pixhelm LTD, Suite 11114, 5 Brayford Square, London, United Kingdom, E1 0SG.