Support

Last updated: 24 October 2026

Need a hand? Email support@pixhelm.com or call +44 7424 303995. Please include your nickname, the platform you play on and, for purchases, the order or transaction ID. We usually reply within one or two business days.

Purchases

If coins didn't arrive, restart the app. Purchases are retried automatically. If they still haven't arrived, email us with the receipt. Refunds are covered by our Refund Policy.

Account & progress

Sign in with the same method on every device to keep your progress. Guests keep progress on one device only. You can export or delete your data. See account deletion.

Online play

If you disconnect, reopen the app quickly. Your seat is held for a short time. Use the in-game menu to mute, block or report a player; reports are reviewed by our team.

Rules

Full rules for Long Nard, Tavla and Modern Tavla are in the app under Rules.